NakhreWaali wishes it’s customers the best shopping experience. Our products are made sustainably and ethically, with love and the skilled hands of our artisans using textiles and crafts from different regions of India. We use refurbished export and factory waste raw material, up-cycling it into unique, imperfect pieces that are one-of-a-kind.

Since all our products are handcrafted and are manufactured only on order, we don't offer returns.

Exchange Policy - India:

In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, an exchange can be initiated after a thorough verification.
No Exchange/Return on custom made and Discounted products.
A product can be exchanged only ONCE through the course of an order.
For Exchange, customers need to born Pickup & Re-shipping charges which is Rs.500/- all over India
In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.

We do not have a refund policy. Kindly contact our customer care on +91 9871212571 or write to us on shop@nakhrewaali.co with the necessary images of the unboxing video (mandatory) with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product.

A credit note can be issued if the issue is not with the logistics handling and there is genuine defect in the product after thorough verification of the things mentioned above.

Exchange Policy - International:

Refunds are applicable ONLY in case of lost shipments.

International orders are NOT ELIGIBLE for exchange.

Exchange is accepted ONLY if the order is damaged in transit or the customer has received a wrong product.

Steps To Follow For Exchange:

Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at shop@nakhrewaali.co with their order number and product picture.
Note: We request you to kindly be patient after raising the query as our working hours are 10 AM - 6 PM (Monday-Saturday). Our team will be happy to take up your queries as soon as they are back at their desk

• Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange.
• The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
• Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
• Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per NakhreWaali policy.
• Product must be unused and untempered to be eligible for exchange.
• It may take longer than usual time to ship the exchanged product.
• All exchanges are subjected to stock availability.

Our Billing Address:
NakhreWaali
306, Third Floor
Galleria Office Towers
DLF PHASE-4,
Gurgaon 122009

For any further assistance feel free to contact our Nakhra Helpline:
+919871212571 (10AM-6PM IST)
Or email us at shop@nakhrewaali.co